Privacy Policy

Last updated: 09/11/2025

1. Introduction
Spill & Pop Creations (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and store your data when you visit our website, make an enquiry, or book our services.

2. Information we collect

  • Information you provide via our enquiry or booking forms (name, email, phone, event details).

  • Payment or invoice details processed through third-party platforms (e.g. Xero, Stripe).

  • Website analytics and cookies (non-identifiable browsing data).

3. How we use your information

  • To respond to enquiries and provide quotes.

  • To process payments and deliver agreed services.

  • To send booking confirmations, invoices and updates.

  • To improve our website and customer experience.

4. Sharing your information
We only share information with trusted service providers who assist us in operating our business (e.g. payment processors, website host). We never sell your information.

5. Data storage and security
We take reasonable steps to protect your information from misuse, loss or unauthorised access. Digital data is stored securely through Squarespace, Xero and related platforms that comply with industry security standards.

6. Cookies, analytics & advertising

Our website uses cookies and similar technologies to understand visitor behaviour and improve our services.

We also use third-party analytics and advertising tools (such as Google Analytics and Meta Pixel) to measure website activity and the effectiveness of our marketing. These tools may collect or receive limited information from your device — for example, your IP address, browser type, or interactions with our site — which may be matched or aggregated by those providers to deliver relevant advertising on their platforms.

You can control or disable cookies in your browser settings. You can also opt out of personalised advertising via your Facebook and Instagram settings or by visiting https://www.youronlinechoices.com.au/.

We do not access or store personal data from these tools directly. Any information shared with third parties is handled in accordance with the Australian Privacy Principles (APPs) and our service providers’ own privacy policies.

7. Your rights
You may request access to or correction of your personal information at any time by contacting us.

8. Contact us
If you have any questions about this policy, please contact:
📧 info@spillandpop.com.au
📍 Geelong VIC, Australia